Purpose of PositionThe Cafe Manager supports and empowers staff through transformative leadership. This role ensures all key decisions relating to the cafe are purpose-aligned, high quality and foster social connection through hospitality. It also plays a vital role ensuring an inclusive and supportive workplace for all staff, clear channels of communication between staff, management and all stakeholders.
Team: Management
Location: Dickson, Canberra
Key Stakeholders: Directors, Management Team, Cafe Supervisors, Cafe Staff, Community Partners & Customers
Contract type: Full Time, 38-40 hours per week
Salary: Starting at $70,000 + 11.5% Superannuation
Classifications: Hospitality Management
Application closing date: Tuesday, 1st April 2025, 11:59pm
Responsibilities- Mentoring, training & onboarding staff
- Daily operations
- Quality customer service
- Rostering
- Asset reporting and maintenance
- Referring staff to resources as necessary
- Hosting community events to increase engagement inside and outside of cafe operating hours
- Analysing sales
- Meeting KPI’s
Required skills and experience- Demonstrated ability to build strong relationships, providing feedback and encouraging staff development
- Dedication to ensuring a safe, inclusive and compliant workplace environment.
- 5 years minimum hospitality experience
- 1 year minimum Hospitality Management experience
- Food Safety Supervisor Certificate, or willingness to obtain
- Working With Vulnerable People (WWVP) card, or willingness to obtain
- High level of English: writing and oral communication skills
Desirable qualities and experience- Attention to detail
- Experience in supporting and empowering individuals from culturally and linguistically diverse backgrounds, ideally within a social enterprise or non-profit setting
- Strong understanding of trauma-informed care principles and their practical application
- Strong understanding of management programs: Lightspeed, Deputy, Ordermentum, Google Workspace
Personal Attributes- A genuine passion for hospitality, customer service and community-based events
- Passion for social enterprise, social justice issues and community building
- Highly developed creative problem solving and innovative thinking
- Highly developed cultural competency
- Highly developed interpersonal skills - positive attitude and adaptability is crucial in our small, collaborative team
- Excellent communication skills, capable of engaging effectively with a growing and diverse range of stakeholders
- Flexible and adaptable when it comes to workflows and hours
What We Offer- Impactful Work: contribute to a meaningful cause by empowering migrant and refugee women and being part of a women-led social enterprise.
- Growth Opportunities: opportunities to take on additional leadership responsibilities, expand your skill set, and contribute to the development of a growing, purpose-driven community.
- Inclusive and Supportive Culture: we are an inclusive, diverse and supportive workplace that values collaboration and community. We value all staff members and their personal needs.
- Professional Development: ongoing training and opportunities to enhance your hospitality and leadership skills, as well as transferable skills across multiple industries.
Please email and attach your CV and Resume to hello@cafesteppingstone.com